We’ve been in the business of supplying industrial instrumentation for over 40 years to the Gulf Coast region. Our father, Roger del Rio, started this company and built it on a foundation of excellent customer service and integrity, and we continue to live out this vision as our company grows. For a company that has been around as long we have, you can imagine, we’ve seen a lot of changes of the years.
For example, how we communicate with our customers has changed. There were days when we communicated by phone (you know, the kind that was attached to the wall or even rotary dial), bag phone, smart phone, fax, email, old fashion snail mail, and now we can communicate via text messages, social media, and through our website.
The ways in which customers select purchases and products are ever-changing, so we’ve changed to accommodate the needs of our customers over the years. A major impact on business has been the evolution of the digital age. Shopping has never been easier for consumers. You can find almost anything you’re looking for online and can have it shipped to your doorstep in a matter of days. More can be read about this topic here in VALVE Magazine, “The Amazon Effect: Is Your Distribution Company at Risk?”
But here’s the thing: companies like Amazon may be putting some people out of business, but they can’t compete with businesses like us that provide extra value to our customers.
We go the extra mile in industrial instrumentation.
Excellent customer service and solid relationships are not going away anytime soon. While we’ve changed with our customers in a lot of ways, this has stayed the same. And it’s why our business continues to thrive.
Rest assured that when you have a need, you and your business will have our full attention and commitment. See what we mean when we say “we go the extra mile”; give us a call today at 225-756-7092 for direct support finding the parts you need.